| PetSafe
Customer Service hours of operation are:
Monday through Friday 8AM - 8 PM EST
Saturday 9AM - 5 PM EST
Toll Free: (800) 732-2677 / Toll
Free: (866) 900-1102
PetSafe has a one year Warranty on parts and one
year on labor. PetSafe guarantees
all parts of this product for life against manufacturing or parts
defects. Misuse or incorrect handling is not covered. If
your unit cannot be repaired, PetSafe may replace it with new or
reconditioned merchandise. PetSafe will not pay for loss of time,
inconvenience, loss of use of your product, or its failure to work,
or any incidental or consequential damages.
Please
read the following instructions carefully before
sending your PetSafe product to our repair facilities:
If
you have owned your product for less than 1 year, no labor
charges apply to Radio Systems Corp.
If
you have owned your unit OVER 1 YEAR,
a labor charge will apply:
Special
Packing Instructions for Repairs
| Receivers
(unit worn on pet's neck) |
Remove
collar, probes, & battery before sending it in.
We are not able to return them if they are included
with your return! |
| All
products |
Include
a piece of paper with the following information:
Your Name
Your Address
Your Daytime Phone Number
(This piece of paper will be used as your
return address label, so please write clearly) |
|
Specific Warranty Information listed below:
Product Warranty
All parts are covered under warranty for the life of this product with proof of purchase. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, or improper handling is not covered. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product, service charges may apply.
Product Warranty
All parts, excluding vinyl flaps, are covered under warranty, and labor is covered for the first year of ownership with proof of purchase. Thereafter, there is a minimum service charge for the repair or replacement of the product. Vinyl flaps are warranted for one (1) year with proof of purchase. Misuse, loss, improper handling, commercial use, and dirty or worn parts are not covered. Radio Systems will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product, service charges may apply.
Product Warranty
All electronic components including electronic components specific to heat generation are covered under warranty for one (1) year with proof of purchase. Warranty excludes bedding materials and cloth covers except for workmanship defects. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, damage by pet or improper use or handling is not covered. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Warranty void if product resold.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product, service charges may apply.
Product Warranty
All electronic components are covered under warranty for one (1) year with proof of purchase. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, damage by pet or improper use or handling is not covered. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Warranty void if product resold.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product, service charges may apply.
Product Warranty
All electronic components are covered under warranty for the life of the product with proof of purchase. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, or improper handling is not covered. Radio Systems Corporation will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Warranty void if product resold.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product, service charges may apply. |
