The manufacturer of PetSafe products, Radio Systems Corp., provides a Lifetime Warranty on all parts and a one year warranty on labor. Below is the exact warranty information provided by the manufacturer:

PetSafe has a Lifetime Warranty on parts and one year on labor. PetSafe guarantees all parts of this product for life against manufacturing or parts defects. Misuse or incorrect handling is not covered. If your unit cannot be repaired, PetSafe may replace it with new or reconditioned merchandise. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or its failure to work, or any incidental or consequential damages.

Please read the following instructions carefully before sending your PetSafe product to our repair facilities:

If you have owned your product for less than 1 year, no labor charges apply to Radio Systems Corp.

If you have owned your unit OVER 1 YEAR, a labor charge will apply:

Containment Transmitters

 

PetSafe Transmitters - Models RF-1001 and RF-1002 - RF-1010

$25.00

Deluxe Transmitters - Models RF-103 and RF-104

$45.00

Instant Fence Transmitter

$45.00

Radio Fence Plus Transmitter RFRT-100

$45.00

Remote Trainer Transmitters

$15.00

Containment Receivers

 

Ultralight Receiver UL-250

$25.00

Deluxe Ultralight Receiver UL-275

$35.00

Stubborn Dog Receiver RF-204

$25.00

Standard Receivers RF-250

$25.00

Standard Receivers PG-250

$15.00

Instant Fence Receivers

$35.00

Remote Trainer Receivers

$25.00

Citronella Receivers

$45.00

Bark Collars

 

Standard Bark Collar BC-102 and PBC-102

$20.00

Deluxe Bark Collar PDBC-300

$25.00

Area Bark Control

$25.00

Hand Held Bark Control

$15.00

Sonic Bark Collar PUSB-100

$15.00

Remote Trainers

 

Remote Transmitters PPT-101 and PPT-102

$15.00

Remote Transmitters ST-120

$35.00

Big Dog Receiver

$25.00

Little Dog Receiver

$25.00

Deluxe Sport Dog and Retriever/Trainer Receiver

$35.00

Ultrasonic Pet Trainer

$15.00

Electronic Leash

$25.00

Pet Mat

$25.00

Please send a check or money order along with your unit at time of repair.
 Make payable to: Petsafe

 Special Packing Instructions for Repairs

Receivers (unit worn on pet's neck) Remove collar, probes, & battery before sending it in. We are not able to return them if they are included with your return!
All products Include a piece of paper with the following information:
Your Name
Your Address
Your Daytime Phone Number
(This piece of paper will be used as your return address label, so please write clearly)

Send all repairs to the following address:

Radio Systems Corporation
10427 Electric Ave.
Knoxville TN 37932
 



 
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customercare@discount-pet-superstore.com
E-mail the above link for Order, Shipping, or Credit Information
Pet Warehouse  - 407-349-2525

Invisible FenceTM, Dog WatchTM, and PetStopTM Dog Fence owners click here to view our PetSafe Dog Fence Trade-in program.

Notice: www.Discount-Pet-SuperStore.com is a retailer of PetSafe electric dog fence and other pet supplies. www.Discount-Pet-SuperStore.com does not manufacturer any pet products. We also offer many other item to include, pet doors, dog doors, bark collars, bark control collars, dog doors, Shock collars, dog training collars, doggie doors, shock collars, dog beds, PetSafe wireless dog fences, remote training collars, dog crates, pet carriers, urine removal products, baby gates, pet gates, dog gates, PetLife Formula, pet strollers, dog toys, cat toys, electronic dog doors, automatic litter boxes and much more dog supplies & pet supplies.

Invisible Fence® is a registered trademark of Invisible Fence® and Invisible Technologies®, Dog Watch® is a registered trademark of Dog Watch®, PetStop® is a registered trademark of PetStop®, and SmartDog® is a registered trademark of Innotek® and Invisible Technologies®,
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